Costomer service
Use this page to find answers to any questions you have about Lendgogo‘s customer service
FAQ
FAQs about shipping and orders
Can I cancel my order or make a change of address?
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
Can I track my order?
Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is shipped.
FAQs about products
Day Price Match Guarantee.
Should you find a better price on anything you have purchased from Lendgogo within 33 days,
email info@lendgogo.com with the website where you found the better price.
We will MATCH the price and refund you the difference.
What is your product upgrade?
The service is only open for designated products.
Packaging policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
A. The time frame of order delivery is divided into two parts
-Processing time: 3-7 Days
-Shipping time: 14~30 Days
B. Shipping methods: We ship through the logistics provider CORREOS.
C. Shipping fee: Standard shipping is free for orders over $45 (before tax and after the coupon code is applied), otherwise the cost is just $9.99.
If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from.
※ Note: Affected by Covid-19, there will be some delay in the delivery.
Return policy
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety, and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
– Vibrators And Dildos
– Douche/Enema Kits
– Anal Toys, Beads, And Plugs
– Cock And Ball Devices, Cock Rings And Cock Sleeves
– Gags And Ropes
– Lingerie And Men’s Wear
– Lubes, massage oils, condoms, and body paints are also not returnable.
If you are not sure if the purchased product meets the conditions for return and exchange, please send the email to info@lendgogo.com to get our after-sales consulting service.
In addition, if the return is caused by the consumer, the consumer should bear the courier fee. The specific cost should be determined according to the courier company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumers do not need to bear the courier fee for returning the goods.
Order
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
– Vibrators And Dildos
– Douche/Enema Kits
– Anal Toys, Beads And Plugs
– Cock And Ball Devices, Cock Rings And Cock Sleeves
– Gags And Ropes
– Lingerie And Men’s Wear
– Lubes, massage oils, condoms, and body paints are also not returnable.
If you can’t tell whether the purchased product can be returned, please click here to contact us
Contact us
