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+1 (909) 417-9470

FAQ

FAQs about shipping and orders

To which countries does it ship? What are the shipping costs?

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
A.The time frame of order delivery is divided into two parts:
-Processing time: 3-7 Days
-Shipping time: 14~30 Days
B.Shipping methods: We ship through the logistics provider CORREOS.
C.Shipping fee: Standard shipping is free for orders over $45 (before tax and after the coupon code is applied), otherwise the cost is just $9.99.
If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from.

Note: Affected by Covid-19, there will be some delay in the delivery.

Can I cancel my order or make a change of address?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

Can I track my order?

Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is shipped.

FAQs about products

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
– Vibrators And Dildos
– Douche/Enema Kits
– Anal Toys, Beads And Plugs
– Cock And Ball Devices, Cock Rings And Cock Sleeves
– Gags And Ropes
– Lingerie And Men’s Wear
– Lubes, massage oils, condoms, and body paints are also not returnable.
If you can’t tell whether the purchased product can be returned, please click here to contact us

Day Price Match Guarantee.

Should you find a better price on anything you have purchased from Lendgogo within 33 days,
email info@lendgogo.com with the website where you found the better price.
We will MATCH the price and refund you the difference.

What is your product upgrade?

The service is only open for designated products.

FAQs about Members and Point Usage

How do I reset my password?

You can reset your password by clicking on Login/Register at the top of the home page.
Type in the email used to register your account and then click on reset password.
The new password will be emailed to you.

How to unsubscribe from the newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.
Scroll to the bottom of the next page and click unsubscribe again.
You will receive a message indicating you have unsubscribed successfully.

How do I use the coupon code?

Your coupon code can be entered in the shopping cart by clicking here.
Once the code is entered you will see the discount for the coupon code automatically applied to the total.

FAQs about Lendgogo

Can I place my order over the phone?

All orders must be placed online. We can not place an order over the phone.

How can I reach you?

You can contact us by Phone or Email, you can also contact us at any time through our website, or call us at +1 (909) 417-9470 toll-free

How to test products for free?

Test process:
Contact us → get product purchase link → place an order → receive the product → review →
staff check the screenshot for confirmation → refund

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